Frequently Asked Questions

Account Profile 2 questions
  • How can I recover my lost password?

    Click Login in the top right corner.

    Click Lost Password to get a new password.

    [button shape=”square” size=”large” float=”none” href=”https://odbcacfptraining.org/lostpassword/” info=”none” info_place=”top” info_trigger=”hover”]Lost Password Tool [/button]

  • How can I find my course?

    If you have already registered for a course, you can find your course list on the My Profile page here:

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    [button shape=”square” size=”large” float=”none” href=”https://odbcacfptraining.org/profile/” info=”none” info_place=”top” info_trigger=”hover”]My Profile[/button]

     

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    Below is a screenshot of the My Profile page:

Course Taking 2 questions
  • How can I earn a certificate of training?

    Once you have completed all lessons successfully and marked them completed, you will be able to click the button Print Your Certificate on the course homepage.

     

     

  • How can I get more quiz attempts?

    Each quiz is configured to allow for a maximum number of quiz attempts.

    If you failed your quiz after multiple attempts and are locked out of it, you may complete this Quiz Reset Request Form to ask your Sponsoring Organization for additional attempts:

    [button shape=”square” size=”large” float=”none” href=”https://odbcacfptraining.org/quiz-reset-request-form/” info=”none” info_place=”top” info_trigger=”hover”]Quiz Reset Request Form[/button]

     

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NEED EMAIL SUPPORT?

Submit the Help Desk Request Form to create a Help Desk ticket.

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HOW TO CREATE A NEW USER ACCOUNT AND REGISTER FOR A COURSE

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